Customer Service

Be the talk of the town and increase your profitability by catering to customers. Here are pointers on managing customer relationships, easing the home maintenance/warranty hand-off, pruning punch lists, and other topics. Search the resources compiled below by title, detail, or date. Remember to check back often, we’re always adding more.

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Title	Type
The Cost of Doing Business Study, 2008 Edition The Cost of Doing Business Study is based on the results of a financial survey conducted by the National Association of Home Builders in 2007. This one-of-a-kind resource gives you the unique opportunity to compare yourself to other builders across the country. Home builders get a rare glimpse at … 2008	External Link
Homeowner Manual: A Template for Home Builders, Second Edition Use this manual to create your own company homeowner manual that explains your contract documents, policies, procedures, and philosophy. By using the text included on computer disk and following the guidelines provided in the text, you provide your customers with an organized, professional, and … 2000	External Link
Customer Service for Home Builders “Act as if you like your customer,” says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers’ experience a positive one from initial contact through warranty service. Satisfied customers aren’t born that way. … 2003	External Link
More! Management Ideas that Work More! Management Ideas That Work contains more than 175 ideas to help you run your home building business more effectively and profitably. It's filled with real-world, practical advice from builders across the country - builders just like you! This book offers tons of great tips to help you: Hire … 2001	External Link
CGB Building Leader - Winter 2010 The Newsletter for Certified Graduate Builders 1/14/2010	PDF
Brochure (Candidate) - CGA CGA Brochure - Downloadable .pdf file  1/4/2010	PDF
Marketing and Communications Strategies for Aging and Accessibility (CAPS I) Millions of Americans are living longer and more active lives. And with their changing lifestyles, older Americans are also looking to revitalize their home environments. Identifying these opportunities and developing the skills to interact with 50+ customers can help you grow your business … 4/6/2009	Course Overview
Form Builder: Customer Service Form Builder: Customer Service helps you save time and money by letting you customize the forms to fit your specific needs. The easy-to-use interface makes finding the form you're looking for a snap. The CD contains nearly 150 forms to help you create and run a successful customer service program. 2004	External Link
Building Your New Home Educate your customers and set realistic expectations from the beginning by giving your customers Building Your New Home at contract signing. From giving an overview of the construction process to explaining why requesting 'slight changes' can affect the schedule and budget, this booklet will … 2001	External Link
Solveras Payment Systems NAHB members are eligible for nationally negotiated group discounts on credit card processing and other electronic payment services through Solveras Payment Systems. From secure Internet based transaction solutions to cell phone based mobile swipe rate processing, this program offers the latest … 2/9/2008	Web page
Business Management Department Staff Contacts The Business Managment department develops and distributes tools to improve NAHB builder members’ management effectiveness and profitability. The department identifies member needs and defines models of business success by spotting emerging management trends, conducting research, and … 2/3/2006	Web page